Thank you for selecting Our Website for your shopping needs.
If, for any reason, you are not fully satisfied with your purchase, we encourage you to familiarize yourself with our refund and return policy.
The following conditions apply to all products you have acquired from us.
INTERPRETATION AND DEFINITIONS
INTERPRETATION
The capitalized terms used in this policy carry specific meanings as defined under the circumstances outlined below. These definitions are applicable regardless of whether the terms are used in singular or plural form.
DEFINITIONS
For the purpose of this Return and Refund Policy:
Company (referred to as “the Company,” “We,” “Us,” or “Our” in this Agreement) pertains to:
CODEHAVEN LTD
OGUNOIKI STREET, OWORONSHOKI, OSHODIISOLO, LAGOS STATE, NIGERIA
Registration number: 7027518
Website refers to the URL accessible at https://edusoftdiscoveryplanet.com/
Service refers to the Website.
Orders refer to the requests made by you to purchase Goods from us.
Goods refer to the items offered for sale on the Service, whether they are tangible or digital.
You means the individual accessing or using the Service, or the company or legal entity on whose behalf such individual is accessing or using the Service, as applicable.
YOUR RIGHT TO CANCEL YOUR ORDER
While we have confidence that you will be satisfied with our products, we understand that there may be instances where you wish to cancel your order from our Website. To exercise your right of cancellation, as described below based on the type of Goods, you must notify us of your decision through a clear statement. You can inform us of your decision by:
Email: contact@edusoftdiscoveryplanet.com
We will reimburse you within 14 days from the day we receive the returned Goods. The reimbursement will be processed using the same payment method you used for the Order, and you will not incur any fees for the reimbursement.
DIGITAL GOODS:
- Subscription Renewal and Cancellation: Your Services payment will automatically renew at the end of each subscription cycle. You can cancel your subscription anytime by contacting our support via the provided email. Cancellation will take effect the day after you cancel your subscription, resulting in a downgrade or denial of access to the subscription and/or services. Cancellation does not entitle you to a refund or in-store credit for a partial subscription cycle.
- One-Time Digital Goods Purchase: You have the right to cancel your order within 7 days of purchase without providing a reason. Contact our support via the provided email for cancellation. If a purchased digital good does not perform as described on the website, you may contact our support at any time for assistance. We will evaluate your claim, and if valid, issue a refund. Refunds will not be granted for instances of purchase abuse.
- Digital Services Purchase as Digital Goods: Returns and refunds for digital services will be assessed on an individual basis. Cancellation requests should be sent to our support via the provided email. We will exercise our discretion to evaluate cancellation requests, taking into consideration the Terms of Use and the quality of service provided. Misconduct or improper use may also be considered. Incomplete orders may be canceled within 7 days of order placement. Completed orders or milestones may be canceled within 3 days of the delivery of digital services or the notice of delivery, whichever is later.
TANGIBLE GOODS:
- Order Cancellation: You have the right to cancel your order within 7 days without providing a reason.
- Cancellation Deadline: The deadline for canceling an order is 7 days from the date of receiving the goods or when a third party, other than the carrier, takes possession of the delivered product.
CONDITIONS FOR RETURNS:
To be eligible for a return, please ensure that:
- The goods were purchased within the last 7 days.
- The goods are in their original packaging.
The following goods are not eligible for return:
- Customized or personalized goods according to your specifications.
- Goods that have been inseparably mixed with other items after delivery.
- Goods that cannot be returned due to their nature, rapid deterioration, or expiration.
- Goods unsuitable for return due to health or hygiene reasons, if unsealed after delivery.
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions, at our sole discretion.
Only regular priced goods may be refunded. Sale items are not eligible for a refund unless prohibited by applicable law.
RETURNING GOODS:
You are responsible for the cost and risk of returning the goods to us. Please send the goods to the following address:
We cannot be held responsible for goods that are damaged or lost during return shipment. Therefore, we recommend using an insured and trackable mail service. We are unable to issue a refund without the actual receipt of the goods or proof of return delivery.
GIFTS:
- Gift Returns: If the goods were marked as a gift and shipped directly to you, you will receive a gift credit for the return value. Once the returned product is received, a gift certificate will be mailed to you.
- Refund for Non-Gift Orders: If the goods were not marked as a gift or were shipped to the gift giver, the refund will be sent to the original purchaser.
CONTACT US:
If you have any questions about our Returns and Refunds Policy, please contact us:
By email: contact@edusoftdiscoveryplanet.com
